You have questions, We have answers.

Read a few of our most commonly asked questions and answers about Cutter® products

  • How do I know which Cutter® Eclipse™ device model I have?
    The Gen 1 model only has one opening at the top, while the Gen 2 model has 8 smaller holes surrounding the one larger hole. Click Here to view the Gen 2 Model
  • How do I activate my Cutter® Eclipse™ device?
    Our Cutter® Eclipse™ device creates an outdoor zone of family mosquito protection, perfect for patios, decks, and outdoor gatherings.

    For Gen 1 Devices: When you first receive the device, please make sure to remove the pull tab before attempting to turn on. Make sure you fully charge the device before your first use. The indicator light will change from a blinking green to a solid green when fully charged. Each charge will provide up to 5.5 hours of mosquito protection. To turn on and off the device, gently press the center of the button with the pad of your thumb or finger and hold it down for 3-5 seconds until the power light activates.

    For Gen 2 Devices: Make sure you fully charge the device before your first use. The indicator light will change from a blinking green to a solid green when fully charged. Each charge will provide up to 5.5 hours of mosquito protection. Your device will come in "lock mode." To unlock the device from lock mode, press and hold the POWER button for 3 to 5 seconds to unlock the device from lock mode. To turn the device on, press and hold the POWER button for 2 seconds. The LED light will illuminate to indicate the device is turned on. When you're done using the device, turn it off by pressing the POWER button. The LED light will also turn off. Press and hold the POWER button again for 3 to 5 seconds to activate lock mode. In lock mode, heating is disabled and the device cannot be turned on by pressing the POWER button briefly.

  • How long does the mosquito protection for the Cutter® Eclipse™ Device last?
    Each refill bottle provides up to 40 hours of protection – that's a lot of outdoor time! In a new refill, the liquid will be about half full in the bottle – don't worry, that's completely normal and is the correct amount of liquid to provide up to 40 hours of mosquito protection. We also have images on our product page online that show the standard fill line for refill bottles, which can be helpful in visually assessing whether your refill is full. As for the device, when fully charged, the battery lasts for up to 5.5 hours.
  • How do I know if my Cutter® Eclipse™ device is working?
    This device is designed to provide invisible area mosquito protection. It takes as little as 15 minutes for the diffuser to warm up and create an odorless zone of protection. Please make sure the refill bottle is properly inserted in the device and monitor the fill level of liquid inside the bottle. If you no longer see any liquid, it's time for a new refill. Please note that you will not see a plume, hear sounds, and are unlikely to smell anything when the device is working. You'll know your device is turned on when the power indicator light is activated. Additionally, the device provides a 110-square-foot zone of protection, so please ensure that you're staying within this radius for effective mosquito protection. If weather conditions are windy, this may affect the 110-square-foot zone of protection.
  • Where can I buy the device?
    You can find stores near you that carry our devices by going to the product page and clicking the Where to Buy button: Eclipse™ Zone Mosquito Repellent Outdoor Device
  • Are the devices and refills BPA and Phthalate-free?
    Yes, the device is molded in polypropylene that does not contain BPA or Phthalates. The refills are BPA- and Phthalate-free.
    How do I clean my device?
    First, please ensure the device is off and unplugged from the outlet. Using a dry, lint-and static-free cloth, gently wipe the device exterior to remove any dust or debris. Do not place in water or any liquid. Do not attempt to clean the inside of the device.
    Can I leave my device outside in the rain?
    No. While the device is weather-resistant, it is not waterproof. Always ensure your hands are dry when handling this device and do not let the device encounter precipitative weather. If the device, USB cable or charger becomes wet, turn off or unplug immediately. Please do not attempt to dry a wet device. Do not attempt to charge or turn on a device after it has become wet. Please note, this device contains an embedded, rechargeable lithium-ion battery, which is not replaceable or serviceable, so please do not attempt to open the device to access, repair or replace the battery. You'll need to contact your local Waste Management Agency for proper recycling or disposal instructions. Refer to the product label and the Owner's Manual & Warranty Information. Call us at 1-800-767-9927 if you have questions.
    What's the Eclipse™ Device return policy?
    Hi! Please refer to product label and Owner's Manual & Warranty Information. Call us at 1-800-767-9927 with any questions or email us at youropinioncounts@spectrumbrands.com so that we may better assist you.
  • How do I properly dispose of products?
    Products are labeled with disposal instructions. Read and follow instructions on the product label.
  • Where can I find SDS (Safety Data Sheet) or product labels for products?

    SDS (Safety Data Sheet) and product label info for Cutter® products can be found in the Product pages on this website.

    • Click Customer Help and select SDS and Product Labels
    • Select the desired product category from dropdown list
    • Find product you are looking for
    • Click on desired button for SDS or Product Label

    If you have further questions about SDS, click here to contact us directly.